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Job Description
Job: Operation Lead, O2C
Operations, Production & Supply Chain role
Full Time Job
Posted on: August 10, 2020
Locations: China (Heilongjiang Province)
Job Description:
(primary responsibilities,
reporting structure,
career path...)
9.4 billion spend on Research and Development. That commitment resulted in 24 major regulatory approvals in 2019 in the US, EU, Japan and China.

? The role leads the Order to Cash (O2C) operation within the Greater China Region FSC and is accountable for the cross-divisional end-to-end service delivery. This role is ensuring the oversight of processes and systems, documentation, compliance and reporting are in place to deliver quality services, providing the thought leadership to drive improvements for highly effective and efficient end-to-end processes to the Divisions.
? Operation Delivery: Lead Order to Cash team and be responsible for credit management, cash application, billing, accounts receivable closing & reporting, revenue deduction accrual and settlement. Serves as subject matter expect of revenue accounting. Interacts proactively with commercial operation, marketing team, BPA, and technical accounting team to ensure the appropriate revenue recognition on distribution agreement, rebate program and other innovative pricing arrangement. Oversight the governance process on various rebate program, including but not limited to stock compensation, additional compensation to ensure sufficient supporting documents are received, maintained and reviewed on accrual, settlement and other adjustments to strengthen the financial control and effectiveness of financial reporting. Perform credit assessment and credit limit review. Execute credit and collection strategy to improve cash flow, reduce AR overdue and mitigate financial risks.
? Operational oversight to provide services at expected levels with a clear customer focus, including managing exceptions. Provides functional guidance for the service line teams. Resolve all escalated issues and disputes. Collaborate with key stakeholders, including senior level cross-Novartis Local Entities business colleagues. Manage service demand/consumption and development/delivery of service levels and SLA/KPI targets, follow-up lists and making fact based recommendations to challenge status quo. Review all changes to current policies, processes and procedures for the functional area before final approval. Drive productivity improvement to achieve effectiveness and efficiency targets. Identify process / system improvements opportunities and work closely with relevant functions to optimize the process. Timely/successfully execution of improvement projects, including the implementation of new technology. Support internal and external audits related to O2C.
? Compliance: Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Novartis standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable). Ensure compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements and implementation in internal guidelines. Ensure application of agreed Novartis control procedures and actively support to deliver SOX certification. Promote a strong and control environment and follow up on audit issues and implement correcting measures
? People Management: Role model a leadership style which is inclusive, proactive, respectful, and results driven. Manage a diverse team to deliver a high-performing organization and drive improvements/standard solutions, while driving a high degree of collaboration across the FSC. Measure and manage the workforce to cultivate a customer service focus culture. Build and strengthen the capabilities of the team by identifying, deploying, developing and overseeing talent within the function. Provide leadership, training and development to ensure unified teamwork and alignment with Novartis Values and Behaviors. Sponsors and oversees new initiatives and/or projects which will drive FSC productivity and efficiency objectives



What you’ll bring to the role:
? University level degree in Business Administration/ Economics/Finance or Chartered Accountant / MBA desirable. Lean/ Six Sigma Certified preferred.
? Mandarin plus fluent English (spoken and written)
? 10-15 years of financial experience, with in-depth functional expertize.
? Demonstrated ability to work effectively in a multi-national, matrix organization. Good business acumen, especially on distributor management.
? Strong sense of ownership. Excellent communication, collaboration and business partnership. Solid knowledge on IFRS and PRC GAAP. SAP knowledge is preferred.
? Proof record on running improvement projects.
? Profound people skills, leadership exposure.

Why consider Novartis?
799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

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